Frequently asked questions
In what situations may a Second Medical Opinion be useful to me?
When someone suffers from a serious or complex health problem, it is natural that many questions arise. Nowadays, there are multiple sources of information. However, not all of them are reliable and others may be reliable but hardly understandable to people who have no knowledge of medicine. Our recommendation, therefore, is that these questions and concerns are answered by renowned specialists in each condition.
You want to have your diagnosis confirmed
What health problems can I request a Second Medical Opinion for?
You may request a Second Medical Opinion if you are suffering from a serious, chronic or degenerative disease. Also, for musculoskeletal problems that cause chronic pain or seriously affect your daily and / or work-related activities.
What specialists will review my case?
The experts who review the cases are recommended by specialists of their own specialty and are sub-specialized in your specific condition. They have extensive and proven experience in diagnosing and treating your disease and develop research activities in relation to it.
How can the specialist make recommendations if he does not evaluate me personally?
We send the specialist a clinical summary including the most relevant information from your medical history and the diagnostic tests you may have undergone, so he will have the same documentation that would have been available to him if you had been to his office.
Can my doctor get upset if I request a Second Medical Opinion?
Will you contact my physician?
No, unless you specifically ask us to.
How may I request the service?
If our services are included in a product you bought (insurance policy, health or wellness product, credit card, membership club, …) you may call us or register by clicking REGISTER NOW and request the service from your Personal Space.
What medical records should I send?
At the beginning of the process, one of our doctors will indicate to you what medical records are needed.
How can I get my medical documentation?
Patients´ rights are regulated by Law 41/2002 of November 14th .
How long will it take to get the Second Medical Opinion report?
From the moment we have your complete medical documentation, the average duration of the process varies between 7 and 15 business days, depending on the complexity of the case, the number of specialists needed and their availability. However, as we are aware that time is important to you, we always strive to get you the report in the shortest possible time. Your personal doctor will contact you to discuss it and answer any questions that may arise. Subsequently, we will provide a full portfolio with the result of the Second Medical Opinion.
What happens if there is a diagnostic change?
It may happen that a complete change of diagnosis occurs or that your diagnosis can not be confirmed due to lack of complementary studies or that your diagnosis is partially correct.
What happens if there is a treatment change?
We encourage you to share your Second Medical Opinion report with your attending physician who will, most probably, study it and re-assess the therapeutic options for you.
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