Medical teleconsultation
24/7 medical consultation by phone, chat, email, or video call.
Active listening and electronic prescriptions, with follow-up until full recovery.
Consultations with licensed physicians available anytime through the most convenient channel (phone, chat, email, or video call). We provide personalized follow-up care until the patient´s recovery and, when appropriate, issue electronic prescriptions valid in pharmacies throughout Spain.
We strengthen the doctor – patient relationship.
What does the service include?
- 24/7 access to licensed physicians.
- Unlimited medical guidance: as many consultations as needed, without time limit.
- Active listening and proactive support to assist in decision-making.
- Electronic prescriptions, when medically indicated.
- Continuous follow-up until full recovery, including check-ins and reminders.
Benefits
- From anywhere: no need to travel or sit in waiting rooms.
- Privacy and data security: ISO 27001 certified and fully compliant with GDPR.
- Continuity of care: the same team follows up on the case.
- Multichannel: by phone, video, chat, or email, according to your preferences.
How it works
- Choose your preferred channel and explain the reason for your consultation.
- Medical assessment and action plan.
- Electronic prescription (if applicable) and clear instructions.
- Follow-up until the condition is resolved.
- Quality control after each consultation.
Important: this service does not replace urgent medical care.
Frequent Asked Questions (FAQ)
Yes. When indicated, we issue electronic prescriptions valid in pharmacies throughout Spain, in accordance with current regulations. Yes. Licensed physicians are available 365 days a year, at any time. You can have as many consultations as needed. There is no time limit; our priority is to help and resolve each case. We process data in compliance with the GDPR, using encryption and strict security measures, and we are certified under ISO 27001. We schedule review appointments as often as needed in each case and provide support until the patient’s recovery.
What our customers think
Since we started using this service, it has been a great professional and moral support for me, and over time it also became a human connection that I am unable to put into words. But this time you have exceeded any care I could ever have imagined, not only for me but also for my mother. No... Continue reading
I’ll be very brief, clear, and concise. Thanks to my company, I had the opportunity to learn about and access HealthMotiv’s services for a Second Medical Opinion due to an illness I’m dealing with.
My surprise was immense when I discovered a medical team... Continue reading
JNA
JNA, Paciente
I’ve been using this service since it first started, and my satisfaction couldn’t be higher. Not only because of their professionalism, but also because of the way they treat you—always kind and empathetic. For me, they are a true benchmark in healthcare. I really... Continue reading
BMD
Managing director, Particular
In August 2010, at the age of 36, I was working in a role that required frequent travel to countries where access to quality healthcare was not always guaranteed. It was in that context that my life took an unexpected turn: the discovery of a chondrosarcoma in Madrid forced me to undergo... Continue reading
Excellent management by the entire team. From the very beginning, they were 100% involved in our situation, and we felt a great sense of closeness despite everything being handled over the phone. Their response and processing times were outstanding.
Without a doubt,... Continue reading
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