Your best partner
Always by your side, we take care of your health and that of your loved ones
Our services for you
What does the service include?
- 24/7 care provided by licensed doctors in Spain.
- Unlimited medical guidance: as many consultations as you need, with no time limits.
- Active listening and proactive support to help you make informed decisions.
- Electronic prescriptions, when clinically indicated.
- Close follow‑up of your progress until full recovery, including check‑ins and reminders.
Benefits
- From anywhere: no need to travel.
- No waiting times.
- Care provided by the same medical team.
- Privacy and security: data processed in accordance with current Data Protection regulations.
How it works
- Choose your preferred channel: phone, video, chat, or email.
- Your Personal Doctor will carry out a medical assessment and propose an action plan.
- If necessary, they will issue an electronic prescription with clear instructions.
- They will monitor your progress until your condition is resolved.
- Afterwards, you will receive a satisfaction survey.
Important
This service does not replace emergency medical care.
We support you and provide practical tools to help you take care of your emotional well‑being, whatever your circumstances.
Taking care of your emotional well‑being is also an investment in your health.
Personalized support and recommendations to care for your emotional well‑being, manage stress, and strengthen your mental health in a safe way, adapted to your needs and goals.
Why request psychological guidance?
- Improve your emotional well‑being and quality of life.
- Prevent mental health issues and situations of chronic stress.
- Strengthen personal resources to face changes and difficulties.
- Promote balance between personal, family, and work life.
- Enhance resilience and self‑esteem.
What do we offer?
- An initial assessment of your emotional state, habits, and goals.
- A psychological support plan tailored to your needs.
- Individual sessions for support, guidance, or therapy.
- The possibility of coordination with other professionals (doctors, nutritionists, coaches…) for a comprehensive approach to your health.
Healthy eating: your ally in preventing health problems
You have the power to help prevent health issues such as type II diabetes or cardiovascular diseases (heart attack, stroke, high blood pressure…), among others. Eating healthily today is an investment in good health tomorrow.
When might this be useful for you?
- If you want to learn how to eat better to feel well.
- If you need to lose or gain weight.
- If you have a chronic condition (diabetes, hypertension, dyslipidemia…).
- If you are a woman who is pregnant, breastfeeding, or going through menopause.
- If you experience digestive discomfort, intolerances, or allergies.
We guide you on:
- Healthy eating habits.
- Managing food intolerances.
- Weight management.
- Nutrition for physical activity and sports.
- Diets adapted to medical treatments.
And we offer personalized plans, along with follow‑up to monitor your progress and help you achieve your goals.
Start, resume, or optimize your physical activity with personalized, safe, and effective assessments and recommendations tailored to your goals.
Choose sports guidance to:
- Improve your overall health and well‑being.
- Prevent avoidable injuries and conditions.
- Boost your performance and daily energy levels.
- Promote active and healthy aging.
What do we offer?
- An individualized initial assessment of your physical condition, habits, and goals.
- A personalized exercise plan with technical and motivational support.
- Coordination with other professionals (doctors, nutritionists, psychologists) for a comprehensive approach to your health, if needed.
Invest in your well‑being to gain more energy, more vitality, and a healthier life.
Electronic Medical Record
Your medical information always available
It is a secure space where you can store all your medical documentation, update it, and access it at any time. There is no file‑size limit. You can upload imaging tests (MRI, CT scans, etc.) regardless of their size.
If you experience a complex or serious health issue, your Personal Doctor will organize and classify your documentation.
Chronic Pain Diary
Have you or someone close to you experienced pain for more than three months? Lower‑back pain, neuropathic pain, musculoskeletal pain, osteoarthritis…? Did you know that nearly 20% of the adult population and 5% of children in Spain suffer from some form of chronic pain?
Although it is not life‑threatening, chronic pain significantly affects quality of life — not only physically, but also psychologically, emotionally, socially, at work, and even economically.
What is the Chronic Pain Diary for?
Patients with chronic pain often struggle to access Pain Units. And when they do, appointments are usually far apart, and specialists have very limited time available.
For this reason, we want to help you provide the specialist with all the information about the progression of your pain, so they can better understand it and recommend the most appropriate treatment for your specific case.
The Chronic Pain Diary allows you to record:
- The intensity of your pain
- How often it occurs
- The type of pain
- What factors improve or worsen it
- The effectiveness of treatments
- Any other relevant information
We are aware that chronic pain can significantly affect your emotional well‑being. Remember that you can use the Psychological Support service.
How can you request the services
From your home, your office, or while traveling…
By calling +34 962 645 711, available 24 hours a day, every day of the year.
By writing to tusalud@healthmotiv.com , attended during office hours, Monday to Friday (excluding holidays), from 09:00 to 18:00.
By completing the form at https://www.healthmotiv.com/form/activeservicios , attended during office hours, Monday to Friday (excluding holidays), from 09:00 to 18:00.
Confidentiality and Security of your data
GENERAL INFORMATION
HEALTHMOTIV, S.L., as the owner of this website and in compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, provides the following details:
- Company name: HEALTHMOTIV, S.L.
- Tax ID (NIF): B‑85168417
- Commercial Registry: Registered in the Madrid Commercial Registry, Volume 24,569, Book 0, Section 8, Page 101, Sheet M‑442166, Entry 1
- Registered address: Paseo de la Castellana 91, 4º 1ª, 28046 Madrid
The website www.healthmotiv.com is intended to inform the public about the activities, products, and services offered by HEALTHMOTIV, S.L.
TERMS OF USE
Accessing and using this website makes you a user and implies acceptance of the following Terms of Use.
The website provides access to information and content for which the user is responsible, including any registration process required to access certain services or features.
During registration, the user must provide accurate, lawful, and up‑to‑date information and must keep their login credentials confidential and used responsibly.
The user agrees to use the information, content, and services appropriately and, in particular, to refrain from any action that could damage the system or attempt unauthorized access through fraudulent means.
RESPONSIBILITIES
Access to this website and the use of the information contained herein are the sole responsibility of the user. The user is responsible for all actions carried out with their login credentials.
Users must choose strong passwords—combining numbers, letters, and, where possible, punctuation marks or special characters—and avoid easily guessable terms such as dictionary words or personal references. HEALTHMOTIV, S.L. is not liable for any consequences or damages arising from such access or use.
HEALTHMOTIV, S.L. reserves the right to modify the website without prior notice, including changes to content, services, or their presentation.
Although efforts are made to avoid errors and keep content updated, HEALTHMOTIV, S.L. does not guarantee the absence of inaccuracies or interruptions.
HEALTHMOTIV, S.L. is not responsible for any damages that may arise from errors, lack of availability, or the presence of viruses or harmful programs, despite having adopted the necessary technological measures.
INTELLECTUAL AND INDUSTRIAL PROPERTY
HEALTHMOTIV, S.L. owns or holds the appropriate licenses for the intellectual property rights of this website and its elements, including text, images, audio, video, trademarks, logos, and design.
In accordance with Articles 8 and 32.1 of the Intellectual Property Law, reproduction, distribution, or public communication of any content—fully or partially—by any means or medium is prohibited without prior authorization from HEALTHMOTIV, S.L. or the corresponding rights holders.
Users may view, print, copy, and store content solely for personal and private use.
Unauthorized use of the website’s content or infringement of HEALTHMOTIV, S.L.’s intellectual or industrial property rights may result in legally established liabilities.
Products and services not owned by HEALTHMOTIV, S.L. are registered trademarks of their respective owners and appear on this website solely for informational or promotional purposes. These owners may request modification or removal of their information.
APPLICABLE LAW AND JURISDICTION
This legal notice and the general conditions are governed by Spanish law. Any dispute related to the use of this website will be interpreted in accordance with the laws in force at the owner’s place of residence, and the competent courts of Madrid shall have jurisdiction. The user expressly waives any other jurisdiction that may apply.
HEALTHMOTIV, S.L. is the data controller and, in accordance with Regulation (EU) 2016/679 and Organic Law 3/2018 on Data Protection and Digital Rights, guarantees the security and confidentiality of the personal data provided by its clients.
Personal data submitted through the forms on this website or via email will be incorporated into processing activities owned by HEALTHMOTIV, S.L. and may be handled both digitally and on paper.
By submitting any form, the user consents to the inclusion of their data in these processing activities for the purpose of responding to their requests or subscriptions.
When completing a form that collects personal data, the user is informed that HEALTHMOTIV, S.L. will implement the necessary technical and organizational measures to ensure data security and prevent alteration, loss, or unauthorized access, in accordance with current technology and applicable regulations. However, absolute system invulnerability cannot be guaranteed, nor the absence of fraudulent access by third parties.
This website may contain links to third‑party sites with their own privacy policies, which the user may choose to accept or reject.
The user is responsible for the accuracy of the information provided and for notifying HEALTHMOTIV, S.L. of any changes. HEALTHMOTIV, S.L. accepts no liability for inaccuracies or lack of updates.
Information about data processing activities
1. Website User Data Processing
- Purpose: support communication and commercial interactions via electronic means.
- Legal basis: user consent and the controller’s legitimate interest.
- Retention: until the request is fulfilled, consent is withdrawn, or for the legally required period.
- Data transfers: none, unless legally required.
2. Curriculum Vitae Processing
- Purpose: manage recruitment processes.
- Legal basis: candidate’s consent.
- Retention: for the duration of the relevant recruitment process.
- Data transfers: none, unless legally required.
Failure to provide personal data will prevent the processing of the request.
Exercise of rights
Users may exercise their rights by writing to:
HEALTHMOTIV, S.L. Paseo de la Castellana 91, 4ª 1ª 28046 Madrid
or by emailing privacidad@healthmotiv.com, attaching a copy of their ID card or equivalent document.
The following rights may be exercised:
- Access: obtain confirmation of whether personal data is being processed and access it.
- Portability: receive the data in a structured, commonly used, machine‑readable format and transmit it to another entity.
- Rectification: request correction of inaccurate data.
- Erasure: request deletion when the data is no longer necessary.
- Objection: object to processing; data will no longer be processed unless for legitimate reasons or legal claims.
- Restriction: request limitation of processing.
- Withdrawal of consent: at any time.
- Complaint: before the Spanish Data Protection Agency.
What are cookies?
Cookies are files that are downloaded to your device when yo곎ss certain websites. They allow the storage and retrieval of information about a user’s browsing habits or device, and depending on the data collected and how the device is used, they may be employed to recognize the user.
What types of cookies does this website use?
1. Technical cookies
These cookies enable navigation and the use of the website’s various features, such as managing traffic, identifying sessions, accessing restricted areas, remembering items in an order, completing purchase processes, registering for events, using security features, storing multimedia content, or sharing information through social networks.
Within this category, there are:
- Session cookies: store data while the user is browsing the website. They are typically used to manage information needed for a single visit (e.g., items added to a shopping cart).
- Persistent cookies: keep data stored on the device for a period defined by the cookie owner, which may range from a few minutes to several years.
2. Analytics cookies
These cookies allow the analysis of user behavior on linked websites. The information collected is used to measure website activity and create browsing profiles to improve the services offered.
This website uses Google Analytics, only in the public section and for non‑registered users.
Disabling cookies
You can allow, block, or delete cookies installed on your device by adjusting your browser settings.
Changing cookie preferences may affect navigation and limit certain functionalities of the website. If you would like more information on how to manage cookies, you can consult the documentation provided by your browser.
Do you need more help?
For any other questions related to your funeral insurance policy and its coverage:
You can call us at 963 519 885
You can email us at atencion@activeseguros.com
Or visit Active Seguros website www.activeseguros.com