Frequently asked questions
What is a Digital Medical Folder?
This is a secure space that meets the highest-level security measures, where you can upload your medical records and diagnostic tests in digital format (eg, MRI, CT-Scans, ...).
In what situations can it be useful to me?
We can affirm that it can always be useful because, having your medical information stored and sorted, you are sure to find it whenever you need it.
What is the difference between a Digital Medical Folder and a Premium Digital Medical Folder?
The Digital Medical Folder is a space that you handle personally, where you can store all your medical documentation.
How can I get my medical documentation?
Patients´ rights are regulated by Law 41/2002 of November 14th .
Who can access my Digital Medical Folder?
Only you, Healthmotiv´s medical staff and those who have been designated by you.
What happens if I stop having access to this service?
Before we delete your data, you will be able to download all your medical information and store it in a device you own.
What happens if I forget my login details?
This should not be a concern. There are mechanisms for you to recover them, online.
How can I request the service?
If our services are included in a product you contracted (insurance policy, health or wellness product, credit card, membership club, …) you may register by clicking REGISTER NOW in our website and request the service from your Personal Space.
Can I store the medical documentation of all my family in one Digital Medical Folder?
I'm not very familiar with the Internet
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