WE HELP YOU SOLVE ALL YOUR HEALTH‑RELATED PROBLEMS: SENCILLOS
Personalized telemedicine services to help you and your family take better care of your health.
Our medical and Health & Wellbeing services for you
What does the service include?
- 24/7 care provided by licensed physicians in Spain.
- Unlimited medical guidance: as many consultations as you need, with no time limits.
- Active listening and support to help you make informed decisions.
- Electronic prescriptions when clinically indicated.
- Close follow‑up of your progress until recovery, including check‑ins and reminders.
Benefits
- From anywhere, with no need to travel.
- No waiting times.
- Continuous care from the same medical team.
- Privacy and security: your data is processed in accordance with current Data Protection regulations.
How it works
- Choose your preferred channel: phone, video call, chat, or email.
- Your Personal Doctor will assess your situation and propose an action plan.
- If appropriate, an electronic prescription will be issued with clear instructions.
- Your progress will be monitored until your condition is resolved.
- Afterwards, you will receive a satisfaction survey.
Important: this service does not replace emergency medical care.
What Is a Medical Second Opinion?
A Medical Second Opinion is a remote consultation designed for individuals facing complex, serious, chronic, or degenerative health conditions, or any issue that significantly impacts their quality of life. It allows your case to be reviewed remotely by a highly regarded specialist in the specific condition you are dealing with.
The specialist will review your diagnosis, determine the most appropriate treatment for your situation, answer your questions, and provide personalized recommendations to help you manage your health problem as effectively as possible.
A medical second opinion can change everything
It offers reassurance, confidence, and new treatment opportunities for those who need them most.
Changes of diagnosis
Changes of treatment
When Can a Medical Second Opinion Help You?
A Medical Second Opinion is especially valuable when:
- You want to confirm your diagnosis.
- You wish to understand the most appropriate treatment options for your case.
- Your current treatment is not proving effective.
- You are offered several treatment alternatives and need to choose between them.
- You are being advised to undergo an invasive procedure.
- You have questions that need clarification.
- Your medical team lacks sufficient experience with your condition.
For Which Health Conditions?
A Medical Second Opinion can be especially helpful if you are dealing with a complex, serious, degenerative condition or any health issue that significantly impacts your quality of life.
The most common areas of consultation include:
- Oncological conditions
- Musculoskeletal disorders (fibromyalgia, disabling disc herniations, chronic pain…)
- Neurological conditions (epilepsy, Parkinson’s disease, Alzheimer’s, multiple sclerosis, dystrophies, myasthenia gravis…)
- Cardiovascular conditions (arrhythmias, aortic aneurysms, congenital heart defects…)
- Kidney diseases (chronic kidney failure, glomerulonephritis, polycystic kidney disease…)
- Ophthalmological conditions (particularly when vision loss exceeds 50%)
If you’re unsure whether your case qualifies, feel free to contact us — we’ll be happy to guide you.
How does it work?
It is just very easy…
1. We’re here to listen.
Tell us what problem is concerning you. We’ll explain how the service works and what documentation you need to provide.
2. Your medical information
Send us your medical reports and diagnostic tests; if you need help, we’re here to assist you.
3. We send your case to the specialist
We provide the specialist with a clinical summary and access to your diagnostic tests.
4. Specialist’s report
In just a few days, you’ll receive the specialist’s report, which our medical team will go over with you in detail.
5. We’re here for you
Our medical team will monitor your progress for as long as you need.
You may be wondering…
We’ll send the specialist a summary with the most relevant information from your medical history and any tests you’ve had, so they have the same documentation they would if you visited their office.
At the beginning of the process, one of our doctors will tell you exactly which documents you need to provide.
In general, we’ll need your medical reports and, depending on your condition, your imaging tests and/or biopsy samples.
Spanish law (Law 41/2002) recognizes your right to access your medical records and request a full copy.
Your medical record includes, among other documents, your medical reports and complementary tests (CT scans, MRIs, X‑rays…).
Each public or private center has its own procedure. In most cases, you’ll need to contact the Patient Services department, fill out a form, present your ID, and request a copy. In many centers, you can also download all your documentation directly from your “Patient Portal.”
Once we have all your medical documentation, the process usually takes between 7 and 15 working days, depending on the complexity of your case, the number of specialists involved, and their availability. Even so, we know time matters to you, so we always work to deliver the expert’s report as quickly as possible.
When the report is ready, the doctor responsible for your case will contact you to explain it and answer any questions you may have. Afterwards, you’ll receive a complete dossier with the results of the Second Medical Opinion.
You shouldn’t worry about this.
No specialist can be highly subspecialized in every condition, and it’s common for doctors to discuss cases with other professionals to evaluate the best treatment options. A Second Medical Opinion is simply another way of broadening that assessment.
Many specialists not only appreciate receiving input from leading experts, but even encourage their patients to request a second opinion.
If both opinions align, it will give you peace of mind. If they differ, your medical team will review your case again.
No, unless you explicitly ask us to.
No. You should continue your treatment while we review your case.
It’s possible that the diagnosis changes significantly, that it cannot be confirmed due to a lack of complementary tests, or that it is only partially accurate.
In any of these situations, we recommend sharing your Second Medical Opinion report with your treating physicians so they can reassess your case.
We recommend sharing your Second Medical Opinion report with your specialist, who will review it carefully and reassess the therapeutic options for your case.
The service cannot be guaranteed in the following situations:
- Acute health problems: conditions that appear suddenly and evolve over hours or days, often resolved with simple treatments. If the situation is serious and requires urgent care, a Second Medical Opinion is not advisable. Once the emergency has been addressed, the service can be provided.
- Psychiatric conditions that require an in‑person evaluation, since a remote assessment would not be appropriate.
- Minor or easily manageable conditions, which do not require the involvement of an expert team.
The revolution in your health care
With Facial Scan technology, we bring the most innovative tools in digital health directly to you. Your smartphone camera captures subtle fluctuations in the blood vessels of your face (a technique known as remote photoplethysmography). Thanks to artificial intelligence, these variations can be interpreted to determine your vital signs and other health indicators—anytime, anywhere.
Know your health data to help prevent the onset of diseases (such as hypertension, diabetes, or high cholesterol), detect them early, or monitor their progression—without travel, without waiting, and without special devices.
Remote monitoring with the camera of your smartphone
In just one minute, Facial Scan allows you to measure, quickly and non‑invasively, from anywhere and in real time:
- Your vital signs (blood pressure, heart and respiratory rate, stress level, cardiovascular health, recovery capacity, heart rate variability, …)
- Other health indicators, such as hemoglobin and glycated hemoglobin (useful for diabetes detection), without the need for blood samples.
Benefits of using Facial Scan
- Instant results, from anywhere, at any time
- A perfect complement to medical teleconsultations
- No special devices required—just your smartphone
- Your vital signs are in your hands
Very important: your face is not recorded, and no biometric data is stored.
Health & Wellbeing services for you
Psychological Support
We accompany you and provide practical tools to help you take care of your emotional well‑being, whatever your circumstances may be.
Taking care of your emotional well‑being is also an investment in your health
Psychological support can help you manage stress, strengthen your mental well‑being, and improve your quality of life, with guidance tailored to your needs and goals.
Why request psychological guidance?
- Enhances your emotional well‑being and overall quality of life.
- Helps prevent mental health issues and chronic stress situations.
- Strengthens your personal resources to cope with change and difficulties.
- Supports balance between personal, family, and work life.
- Boosts resilience and self‑esteem.
What do we offer?
- An initial assessment of your emotional state, habits, and goals.
- A personalized psychological support plan tailored to your needs.
- Individual sessions for support, guidance, or therapy.
- The possibility of coordination with other professionals (physicians, nutritionists, coaches…) for a comprehensive approach to your health.
Healthy eating: a key factor in preventing health problems
You have the power to help prevent health issues such as type II diabetes or certain cardiovascular diseases (heart attack, stroke, high blood pressure…), among others. Eating well today contributes to enjoying good health tomorrow.
If you identify with any of the following situations, this service may be of interest to you:
- Do you want to learn how to eat better to feel well?
- Do you need to lose or gain weight?
- Do you have a chronic condition (diabetes, hypertension, dyslipidemia…)?
- Are you a woman who is pregnant, breastfeeding, or going through menopause?
- Do you experience digestive discomfort, intolerances, or allergies?
We help you work toward these goals:
- Healthy eating habits
- Management of food intolerances
- Weight control
- Nutrition for physical activity and sports
- Nutrition adapted to medical treatments
Start, resume, or optimize your physical activity with personalized, safe, effective recommendations tailored to your goals.
Benefit from sports guidance to:
- Improve your overall health and well-being
- Prevent injuries and health issues
- Boost your performance and daily energy
- Commit to active and healthy aging
How do we help you?
- We carry out an individualized initial assessment of your physical condition, habits, and goals.
- We design a personalized exercise plan and provide technical and motivational support.
- Other professionals (doctors, nutritionists, psychologists) may be involved to offer a comprehensive approach to your health, if needed.
Gain more energy, more vitality, and a healthier life.
How you may request the services
From your home, your office, or even while traveling:
- By phone: call 912 17 60 39, available 24 hours a day, every day of the year.
- By email: write to clubmusaat@healthmotiv.com , attended during office hours, Monday to Friday (excluding holidays), from 09:00 to 18:00.
- Through the Service Request Form https://www.healthmotiv.com/form/musaatservicios : processed during office hours, Monday to Friday (excluding holidays), from 09:00 to 18:00.
The security of your information is essential to us
GENERAL INFORMATION
In compliance with Article 10 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, HEALTHMOTIV, S.L., as the owner of this website, provides the following information:
- Corporate name: HEALTHMOTIV, S.L.
- Tax ID (NIF): B-85168417
- Commercial Registry: Madrid Commercial Registry, Volume 24,569, Section 8, Page 101, Sheet M-442166, Entry 1.
- Registered address: Paseo de la Castellana 91, 4ª 1ª, 28046 Madrid, Spain.
The website www.healthmotiv.com aims to provide the public with information about the activities, products, and services offered by HEALTHMOTIV, S.L.
TERMS OF USE
Access to and use of this website confers the status of user and implies acceptance of these Terms of Use.
Users are responsible for the proper use of the website, including the accuracy and updating of any information provided during registration processes required to access certain services or content. Users must also keep their access credentials confidential and use them diligently.
Users agree to make appropriate use of the information, content, and services provided on this website and to refrain from any actions that may damage the system or involve unauthorized access attempts.
LIABILITY
Access to and use of this website is the sole responsibility of the user, who will be liable for any actions carried out using their user credentials.
Users must choose strong passwords and avoid easily guessable combinations (names, dates, common words, etc.). HEALTHMOTIV, S.L. shall not be liable for any consequences arising from improper use of the information or unauthorized access.
HEALTHMOTIV, S.L. reserves the right to modify the website’s content, services, or design at any time and without prior notice.
Although efforts are made to avoid errors and keep content updated, HEALTHMOTIV, S.L. does not guarantee the absence of errors or uninterrupted access.
HEALTHMOTIV, S.L. shall not be liable for any damages arising from errors or omissions in the content, lack of availability of the website, or the transmission of viruses or harmful programs, despite having adopted the necessary technological measures.
INTELLECTUAL AND INDUSTRIAL PROPERTY
HEALTHMOTIV, S.L. owns or holds the necessary licenses for the intellectual and industrial property rights of this website and all its elements (texts, images, videos, logos, trademarks, design, etc.).
Reproduction, distribution, or public communication of the website’s content, in whole or in part, is expressly prohibited without prior authorization from HEALTHMOTIV, S.L. or the corresponding rights holders.
Users may view, print, copy, and store website content solely for personal and private use.
Products or services not owned by HEALTHMOTIV, S.L. are registered trademarks of their respective owners and are acknowledged as such. These owners may request the modification or removal of information pertaining to them.
APPLICABLE LAW AND JURISDICTION
This legal notice is governed by Spanish law. Any dispute arising from the use of this website shall be submitted to the competent Courts and Tribunals of Madrid, and the user expressly waives any other jurisdiction.
HEALTHMOTIV, S.L. is the data controller and, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights, guarantees the security and confidentiality of the data provided by its clients.
HEALTHMOTIV, S.L. informs you that the personal data provided through the forms on this website or via email messages will be incorporated into data processing systems owned by HEALTHMOTIV, S.L. and will be processed both electronically and on paper.
By submitting any form on this website, the sender gives their consent to be included in the corresponding processing activity for the purpose of providing the information requested through the forms or subscriptions.
If the user chooses to complete any form on this website that collects personal data, they are informed that HEALTHMOTIV, S.L. will adopt the necessary technical and organizational measures to ensure the security of the data provided, preventing alterations, loss, unauthorized processing, or access, in accordance with the current state of technology and applicable regulations.
However, HEALTHMOTIV, S.L. cannot guarantee the absolute invulnerability of the system, the access network, or the Internet, and therefore cannot prevent potential data breaches resulting from fraudulent access by third parties.
This website may contain links to third-party websites with privacy policies independent from that of HEALTHMOTIV, S.L., which you may choose to accept or reject when accessing them.
The user is responsible for the accuracy of the information provided and must notify HEALTHMOTIV, S.L. of any changes to such information. HEALTHMOTIV, S.L. shall not be held liable in this regard.
Below is information regarding the purpose, legal basis, retention period, and data disclosures for each processing activity:
Web User Data Processing
- Purpose: To support the management of electronic communications and commercial relationships.
- Legal basis: The data subject’s consent and the controller’s legitimate interest.
- Retention period: Data will be retained for as long as necessary to respond to your request, until consent is withdrawn, or for the period required to comply with legal obligations.
- Data disclosures: No data will be shared unless required by law.
Curriculum (CV) Processing
- Purpose: To manage recruitment processes carried out by the company.
- Legal basis: The candidate’s consent, provided at the time of submitting their CV.
- Retention period: Data will be retained for the duration of the relevant recruitment process.
- Data disclosures: No data will be shared unless required by law.
If you do not provide your personal data, we will be unable to process your request.
If you wish, you may send a written request to HEALTHMOTIV, S.L., Paseo de la Castellana 91, 4ª 1ª, 28046 Madrid, or email privacidad@healthmotiv.com, attaching a copy of your ID card or equivalent identification document, in order to exercise the following rights:
- Right of access: To obtain confirmation as to whether HEALTHMOTIV, S.L. is processing personal data concerning you and, if so, to access such data.
- Right to data portability: To receive the personal data you have provided in a structured, commonly used, machine-readable format, and to transmit it to another entity.
- Right to rectification: To request the correction of inaccurate data.
- Right to erasure: To request the deletion of data when it is no longer necessary for the purposes for which it was collected.
- Right to object: To object to the processing of your personal data. HEALTHMOTIV, S.L. will cease processing unless there are compelling legitimate grounds or for the exercise or defense of legal claims.
- Right to restriction of processing: To request the limitation of the processing of your data.
Additionally, if applicable, you have the right to withdraw your consent at any time and to lodge a complaint with the Spanish Data Protection Agency (AEPD).
What Are Cookies?
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What Types of Cookies Does This Website Use?
Technical Cookies
These cookies allow the user to navigate through a website, platform, or application and use the different options or services available, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the items in an order, completing the purchase process, submitting a registration or event participation request, using security elements during browsing, storing content for video or audio playback, or sharing content via social networks.
Technical cookies can be subdivided into:
Session Cookies
These cookies are designed to collect and store data while the user accesses a website. They are typically used to store information needed to provide a service requested by the user on a single occasion (e.g., a list of purchased products).
Persistent Cookies
These cookies store data on the device and can be accessed and processed for a period defined by the cookie’s owner, which may range from a few minutes to several years.
Analytics Cookies
These cookies allow their owner to monitor and analyze the behavior of users on the websites to which they are linked. The information collected is used to measure website activity and to create browsing profiles in order to introduce improvements based on the analysis of how users interact with the service.
This website uses Google Analytics, only in the public area and for non‑logged‑in users.
Disabling Cookies
You can allow, block, or delete cookies installed on your device by configuring the settings of the browser installed on your computer.
Changing your cookie settings may affect your browsing experience and reduce some functionalities of our website. If you would like more information on how to configure cookies, you can consult the help pages of the different browsers.